Feedback management system
One dashboard for smarter customer decisions
- Centralised feedback tracking across every touchpoint
- Automated reports and real-time insights
- Customer rating, CSAT and NPS analysis
- Role-based access for teams and locations
All-in-One Customer Feedback Software Features
Understand the voice of your customer and act on it, no technical expertise required.
Real-time NPS
Built-in NPS software calculates your Net Promoter Score in real time and benchmarks it against industry standards, with an NPS survey tool that shows the reasons behind score changes.
Transparent reporting
Clear, visual reports show sentiment and trends so you always know where you stand.
Respond quickly
Reply to customers individually or in loops so every concern is acknowledged.
Email feedback reports
Generate email reports that focus on the issues that matter most, with clear next steps.
Prevent rating distortion
Filter out ratings from staff or minors so only genuine customer opinions are recorded.
Monitor staff performance
Evaluate performance to celebrate wins and support team members who need it.
API integration
Transfer feedback data from the API into your own platforms and workflows.
Auto-triggered ratings
Trigger ratings after key activities and tag responses with custom fields for context.
Flexible question types
Capture feedback your customers' way
Build surveys with the rating and question types that suit each touchpoint, from a quick smiley tap at a kiosk to a detailed post-visit survey. As a flexible customer rating app, this feedback application runs as an online feedback app across web, Android and iOS.
Star ratings
Simple 1–5 star scoring that customers recognise instantly.
Smiley / emoji
Tap-to-rate smiley scales that lift response rates at on-site kiosks.
NPS
Net Promoter Score to measure loyalty and track it over time.
CSAT
Customer Satisfaction scoring for specific interactions and services.
Multiple choice
Structured options that make responses easy to compare and report.
Yes / No
Quick binary questions for fast, unambiguous feedback.
Free text
Open comments that capture the “why” behind every score.
Conditional follow-up
Branch to follow-up questions based on the customer's answer.
Every customer touchpoint
Multiple feedback systems, one platform
Capture real-time responses across online and on-site touchpoints, and turn them into actionable insights.
Kiosk Feedback System
Ideal for retail, restaurants, clinics and service centres. Customers submit ratings on a feedback kiosk or tablet at exits and counters.
- Easy-to-use interface for instant ratings
- High visibility for better response rates
- Suits feedback kiosks, tablets and stands
Web Feedback System
Collect feedback through websites and digital service portals, capturing structured responses after key interactions.
- Collect feedback from online users
- Centralised feedback management
- Ideal for service-based and digital businesses
QR Code Feedback System
Customers scan a QR code to share their experience from their own phone,a contactless method perfect for F&B, retail and service environments.
- Contactless and easy to access
- Faster feedback collection
- Works across multiple locations
The platform
Feedback platform: transparent, actionable and easy to use
Everything you need to capture customer feedback, understand it and act on it, all in one place.
Transparent and Easy Reporting
Turn raw feedback into decisions you can act on. Our Voice of Customer (VoC) team handles setup, guidance and support, so you are never left to figure it out alone. Clear, visual reports make it easy to read customer sentiment, spot trends and track improvements over time, all from a single dashboard. You always know how your customer experience is performing and exactly where to focus next.
Track and analyse your NPS
See exactly where your Net Promoter Score comes from. The system tracks, calculates and analyses your NPS score in real time, so you never have to work it out manually. Instead of a single number, you get the trends and reasons behind your score, which helps you understand what’s pulling it up or down. That makes it easy to focus on the areas that will improve customer loyalty the most.
Respond to Customers Quickly and Effectively
Customers value a fast reply, and a quick response often turns an unhappy experience into a loyal one. Respond to feedback individually, or in bulk loops when many customers raise the same point, so every concern is acknowledged. Acting early helps you resolve issues before they escalate into public complaints or lost sales. Over time, that responsiveness builds lasting trust and loyalty with your customers.
Analyse Email Feedback Efficiently
Automated email reports focus your team on the issues that matter most, rather than drowning them in raw data. Understand feedback trends at a glance, see which areas are improving and which need attention, and prioritise the right actions. With clear, data-driven insights, you can improve your service based on evidence instead of guesswork. Reports can be scheduled so the right people always stay informed.
Prevent Rating Distortion
Your feedback is only useful if it is genuine, so keeping your data honest matters. The customer feedback software filters out ratings submitted by staff or minors, so only real customer opinions are recorded. This protects the accuracy of your insights and stops a handful of invalid responses from skewing your results. It all happens automatically, while respecting customer privacy at every step.
Monitor Staff Performance
Understand how your team is really performing through the eyes of your customers. Feedback tied to specific interactions helps you recognise high performers and reward great service. It also highlights coaching and training opportunities, so team members who need support get it early. The result is more consistent service quality across every location, backed by real customer insight.
Trigger Customer Ratings Automatically
Capture feedback at the moment it matters most, when the experience is still fresh. Ratings can be triggered automatically after key activities, so you collect responses without any manual effort from your team. Tag each response with custom fields to add context, such as location, service or staff member. This gives you detailed, organised insights that you can filter and act on with ease.
Built for every sector
Customer Feedback Software for Every Industry
We provide a customer feedback software designed for businesses across multiple industries. Our solution helps organisations.
Restaurant Feedback System
Collect real-time customer feedback on food quality, service, and ambience. Improve restaurant performance and increase repeat customers with actionable insights.
Hotel Guest Feedback System
Capture guest feedback across key touchpoints from check-in to checkout. Identify service gaps early and improve overall hotel guest satisfaction.
Retail Customer Feedback System
Understand shopper behaviour and in-store experience through quick feedback surveys. Improve customer experience, product placement, and brand loyalty.
Hospital Patient Feedback System
Collect patient feedback on healthcare services, staff interaction, and facilities. Improve patient satisfaction and maintain high-quality care standards.
Clinic Feedback System
Capture patient feedback after clinic visits and consultations. Enhance service quality and strengthen patient trust and retention.
Bank Customer Feedback System
Measure customer satisfaction across bank branches and digital channels. Improve service efficiency, response time, and customer experience.
F&B Feedback System
Collect customer feedback for dine-in, takeaway, and delivery services. Improve service quality and meet customer experience expectations in Singapore.
Airport Feedback System
Capture passenger feedback across terminals, lounges, and airport services. Enhance traveller experience and improve day-to-day efficiency.
Shopping Mall Feedback System
Understand visitor feedback across retail stores, facilities, and amenities. Improve mall experience, footfall engagement, and tenant performance.
Salon and Spa Feedback System
Collect client feedback after spa treatments and sessions. Improve therapist performance and deliver a consistent wellness experience.
Gym Member Feedback System
Track member feedback on trainers, equipment, and facilities. Improve member satisfaction and increase gym retention rates.
Government Feedback System
Enable citizen feedback on public services and facilities. Improve transparency, service delivery, and citizen satisfaction.
Google Reviews
Kelvin Ng
Jasmine Wong
Muhammad Firdaus Bin Salleh
Priya Nair
Benjamin Chua
Stephanie Goh